Blog Post

Public Safety Telecommunicators Week

Office of the Texas Governor Greg Abbott • Apr 13, 2020

From the Office of the Governor

Public Safety telcommunicators are rarely seen during emergencies, but these men and women who serve our communities across the state help to save lives every day. These "unseen first responders," which included 9-1-1 operators, dispatchers and other communications specialists, answer calls for help and use their invaluable communication and decision-making skills to address the needs of the caller as the emergency dictates. They think and respond rapidly and respond rapidly and often creatively to reassure frightened, upset and confused callers while at the same time maintaining the calm, professional, and disciplined demeanor that handling a 9-1-1 call requires.

By providing critical assistance in times of great need, public safety telecommunicators have made countless contributions to public safety in our state. Texas has almost 600 public safety answering points where over 4,000 telecommunicators answer 9-1-1 calls, with a large percentage of those calls now coming from wireless phones. The Commission of State Emergency Communications works with telecommunicators and local and state governments to ensure Texans have reliable access to emergency telecommunication services. Every year, the commission designates a week in April for an awareness campaign to highlight the many contributions and achievements of public safety telecommunicators.

At this time, I encourage all Texans to learn more about the vital role these communications professionals play in our everyday lives and to extend their appreciation and gratitude to public safety telecommunicators. Their strength and expertise in times of crisis and emergency ensure Texans receive the help they need when they need it most.

Therefore, I, Greg Abbott, Governor of Texas, do hereby proclaim April 12-18, 2020, to be Public Safety Telecommunicators Week in Texas, and urge the appropriate recognition whereof. 
Large black and white trailer used for emergency management

Regional Exercise to Test Interoperability Communications Among First Responders in East Texas

By East Texas Council of Governments • 30 Apr, 2024
Texas first responders are gearing up for a communication training that will address communications interoperability during emergencies. Coordinated by the East Texas Council of Governments and the Texas Department of Public Safety – Texas Division of Emergency Management, this workshop marks a collaborative effort to bolster emergency communication systems and emphasize the importance of seamless communications in crisis situations. Over three days, from May 17th to May 19th, participants from various sectors will engage in radio communication tests, workshops on technological advancements, and discussion on the future of emergency communications. The exercise will kick off at the Tyler Junior College West Campus before transitioning to operational platforms for real-world testing. Interested participants are encouraged to register for the event at www.preparingtexas.org and search for “Regional Communications” in the main search bar to join the collective effort to enhance public safety communication across Texas and the East Texas region.
female dispatcher looking at 911 address map

ETCOG Adds Cherokee County to 911 Addressing Program

By East Texas Council of Governments • 03 Jan, 2024
The East Texas Council of Governments (ETCOG) has extended its 9-1-1 addressing program to Cherokee County, enhancing emergency response capabilities for the region.
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