Help Prevent New Communication Outages While We Recover - Don’t Cut the Fiber
ETCOG Public Safety • August 2, 2024
In the wake of recent storms, restoring essential services is paramount. Communication lines are a lifeline for our community, connecting us to emergency services, loved ones, and vital information. These lines are often buried underground, making them vulnerable to damage from digging.
Cutting a communication line can have devastating consequences. It can hinder emergency response efforts, delay recovery, and isolate individuals and families. By calling 811 before you dig (or 1-800-272-3020), you can help prevent these disruptions and protect our community.
How to Protect Our Community:
- Call 811 before you dig: This free service will send professionals to mark the location of underground utility lines.
- Report damaged lines: If you suspect a damaged line, contact your utility provider immediately.
- Stay clear of the area: Avoid digging near damaged lines, as they may be unstable.
- When clearing downed trees, do not touch or cut lines as they might be operational.
- Do not pile debris on or near utility pedestals.
- Do not drive over power lines.
- Do not cut lines. It is faster to repair than to replace damaged lines.
- Do not touch or remove downed or damaged lines.
Let’s work together to ensure our community remains connected during this recovery process. Your actions can make a significant difference.
Download flyers on this topic to share in your communities!
ETCOG is hosting NIMS ICS 300 and ICS 400 training in August at our Kilgore office. These courses are now required under Texas House Bill 33. Please register as soon as possible. The class must have at least 26 participants, or it may be canceled. Please also forward this opportunity to anyone who may need or be interested in attending. Training Details Course: MGT904 / ICS-300 Dates: August 24–26, 2026 Start Time: August 24 at 8:00 a.m. CST Location: ETCOG 3900 Stone Road Kilgore, Texas 75662 Registration Link: https://my.teex.org/TeexPortal/Default.aspx?MO=mCourseCatalog&D=FP&C=MGT904&S=941 Course: MGT905 / ICS-400 Dates: August 26–27, 2026 Start Time: August 26 at 1:00 p.m. CST Location: ETCOG 3900 Stone Road Kilgore, Texas 75662 Registration Link: https://my.teex.org/TeexPortal/Default.aspx?MO=mCourseCatalog&D=FP&C=MGT905&S=732 Cost All online classes, including the ICS 300/400 classes hosted at ETCOG, are free. Prerequisites Please read this section carefully before registering. The following four prerequisite courses are required: ICS 100 ICS 200 ICS 700 ICS 800 FEMA online training link for prerequisites: Emergency Management Institute - National Incident Management System (NIMS) https://training.fema.gov/nims/ Please bring copies of your prerequisite certificates with you to class, if possible. A screenshot of your certificates is also acceptable. What to Bring Please bring the following items to training: Copies or screenshots of your ICS 100, ICS 200, ICS 700, and ICS 800 certificates A tablet or laptop The participant manual downloaded to your device The participant manual will be available after you complete registration. Registration Assistance If you have trouble registering, please send a screenshot of the issue so we can help troubleshoot. Thank you, and please register as soon as possible to help ensure the class meets the minimum attendance requirement.
National Public Safety Telecommunicators Week, observed April 12–18, 2026 , honors the dedication, service, and sacrifice of the public safety telecommunicators who answer the call when emergencies happen. Held each year during the second week of April, the observance recognizes the professionals who serve as the critical first point of contact in emergency situations. At ETCOG, we are proud to recognize the telecommunicators who serve communities across our region. Their work requires professionalism, compassion, quick thinking, and a steadfast commitment to public safety. In moments of crisis, they provide calm, skilled support and help connect people to the emergency services they need. In 2025 , telecommunicators in ETCOG’s service area answered more than 174,000 9-1-1 calls and more than 20,000 9-1-1 texts . Behind each of those numbers is a person in need of help and a trained telecommunicator ready to respond. ETCOG supports the region’s dispatch offices through training, equipment upgrades, and management of the regional 9-1-1 system. These efforts help ensure telecommunicators have the tools, technology, and resources needed to serve the public effectively and efficiently. During National Public Safety Telecommunicators Week, we extend our sincere appreciation to the men and women who help keep our communities safe every day. Their work is essential, and their service makes a meaningful difference throughout East Texas.
