Help Prevent New Communication Outages While We Recover - Don’t Cut the Fiber

ETCOG Public Safety • August 2, 2024

In the wake of recent storms, restoring essential services is paramount. Communication lines are a lifeline for our community, connecting us to emergency services, loved ones, and vital information. These lines are often buried underground, making them vulnerable to damage from digging.


Cutting a communication line can have devastating consequences. It can hinder emergency response efforts, delay recovery, and isolate individuals and families. By calling 811 before you dig (or 1-800-272-3020), you can help prevent these disruptions and protect our community.


How to Protect Our Community:

  • Call 811 before you dig: This free service will send professionals to mark the location of underground utility lines.
  • Report damaged lines: If you suspect a damaged line, contact your utility provider immediately.
  • Stay clear of the area: Avoid digging near damaged lines, as they may be unstable.
  • When clearing downed trees, do not touch or cut lines as they might be operational.
  • Do not pile debris on or near utility pedestals.
  • Do not drive over power lines.
  • Do not cut lines. It is faster to repair than to replace damaged lines.
  • Do not touch or remove downed or damaged lines.


Let’s work together to ensure our community remains connected during this recovery process. Your actions can make a significant difference.


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Recognizing National Public Safety Telecommunicators Week, April 12–18, 2026

By ETCOG Public Safety • April 1, 2026
National Public Safety Telecommunicators Week, observed April 12–18, 2026 , honors the dedication, service, and sacrifice of the public safety telecommunicators who answer the call when emergencies happen. Held each year during the second week of April, the observance recognizes the professionals who serve as the critical first point of contact in emergency situations. At ETCOG, we are proud to recognize the telecommunicators who serve communities across our region. Their work requires professionalism, compassion, quick thinking, and a steadfast commitment to public safety. In moments of crisis, they provide calm, skilled support and help connect people to the emergency services they need. In 2025 , telecommunicators in ETCOG’s service area answered more than 174,000 9-1-1 calls and more than 20,000 9-1-1 texts . Behind each of those numbers is a person in need of help and a trained telecommunicator ready to respond. ETCOG supports the region’s dispatch offices through training, equipment upgrades, and management of the regional 9-1-1 system. These efforts help ensure telecommunicators have the tools, technology, and resources needed to serve the public effectively and efficiently. During National Public Safety Telecommunicators Week, we extend our sincere appreciation to the men and women who help keep our communities safe every day. Their work is essential, and their service makes a meaningful difference throughout East Texas.

Criminal Justice Grant Funding Available for East Texas Public Safety Projects

By East Texas Council of Governments • December 15, 2025
Mandatory Workshops Scheduled for Applicants
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